Health Education England, on behalf of the NHS, is looking for apprenticeship training organisations to adapt the Customer Service Practitioner (L2) standard to reflect the business and operational needs of health and social care, worth £100 million

The closing date for this opportunity is the 10th July and the contract will run from the 1st September 2020 to the 1st August 2024.

The Level 2 Business Administration apprenticeship framework has been a vital entry-level route into the NHS for many years.   With the removal of this framework from the 31st July 2020 and no direct replacement apprenticeship standard Health Education England (HEE) want to ensure that the NHS can still offer a Level 2 programme to attract new talent into the NHS and also offer existing staff the opportunity to move into administrative roles. HEE is, therefore, launching a national procurement for NHS specific Level 2 Customer Service Practitioner apprenticeship standard and welcome bids from national and regional providers to deliver a bespoke programme that will cover the wide range of administration and patient-facing roles in the NHS from 1st August 2020.

HEE, on behalf of the NHS employers nationally are looking for suitably qualified apprenticeship training organisations to adapt the Customer Service Practitioner (L2) standard to reflect the business and operational needs of health and social care. This may be either national providers, or a mix of national and regional (including some NHS main providers) and could be either fully delivered by the training provider, or delivered in partnership with the employers where there is capability.

To secure Carley Consult’s support for this opportunity email info@carleyconsult.co.uk or call on 01302 361630.